Doctors on Demand uses cookies to improve user experience. By using our website you consent to our cookies in accordance with our Privacy Policy. Read More

Delivery And Returns Policy

Telehealth Videcoconferencing (Doctors on Demand)

Delivery

We understand it is important that you receive any prescription medicine the doctor has recommended as quickly as possible. In many cases it can be critical to the success of the treatment that you start taking it immediately. To ensure your experience with Doctors on Demand is as simple and streamlined as possible, we offer to arrange for your prescription to be dispensed and supplied from your preferred local pharmacy. Alternatively, if your prescription is non-urgent and it is more convenient for you, we can organize the dispensing and delivery of your medicine(s) through our accredited pharmacy partner.

We have partnered with Australia Post to offer guaranteed Express Next Day delivery* for $14.95 as standard on all orders. This applies to all consultations that result in the doctor supplying a prescription as we must adhere to the strict legal requirements for the supply of prescriptions and prescription medicines.

This includes when you have the prescription dispensed at your local pharmacy as we need to ensure they receive the hard copy paper prescription within a certain time frame.

If the doctor decides your situation does not require a prescription there will be no delivery fees charged. All parcels will be delivered to the provided address and will require a signature on receipt. It is recommended to provide a work address for delivery if no one is home during business hours. Due to security issues, the parcel cannot be left unattended. Where no one is home to sign for the parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected during normal business hours.

Please note Doctors on Demand is relying on a third party for delivery and these timetables and guidelines are based on reasonable expectations and experiences.

Doctors on Demand will not be liable for any loss or damage (including but not limited to consequential loss) resulting from a failure to deliver in accordance with these timetables.

*Guaranteed next business day delivery for consultations completed before 10am within the Express Post delivery network only, dispatch from Brisbane. The Express Post network covers 80% of Australian business addresses, private addresses and post office boxes. If your item is for an address outside this network it won't be covered by our Next Day Guarantee. If you do not finish your appointment before 10am, we will still do our best to dispatch your parcel that day and it should still get to you in 1-3 business days (depending on where you live in Australia). The delivery standards for Australia Post varies depending on your exact location. For delivery times between specific points, or to track your parcel online please check here

Returns

The doctors we contract are all Australian registered and have been screened to ensure they provide the best in customer service and patient healthcare. They are committed to providing you with the greatest advice possible and just like your regular doctor do not offer refunds on their professional service. However, they are all fully insured in the unlikely event a medico-legal claim needs to be made.

If in the doctor's opinion you require a physical face to face consultation and your situation is not an emergency listed our "WHEN NOT TO USE"

section of Our Services, they may refund your consultation fee at their individual discretion. Unfortunately, we cannot provide refunds on prescription medicines as the law prohibits their return once they have been dispensed.

This is due to State Health regulations, general medicines and prescriptions including any preparation that is taken orally cannot be returned or refunded.

Once the product has left the pharmacy, the storage conditions of the product cannot be guaranteed and it is possible the product could be tampered with.Refunds, if applicable, will only be made using the online payment gateway to the card originally used for payment. Refunds may take up to five working days to appear on a card statement.

Online Medications and Scripts (Quickscript)

Delivery

We understand it is important that you receive your orders as quickly as possible. To ensure your experience with QuickScript is as simple and convenient as possible, we offer two methods of delivery to choose from for your prescription. You have the choice of having your prescription dispensed by our Australian pharmacy partner for next day delivery, or we can send the prescription to your preferred local pharmacy for immediate collection if you wish.

Collecting your prescription from your local pharmacy will generally result in you being able to receive your medication faster as they will have a copy of your prescription as soon as it is approved by the doctor, within 24 hours of ordering. Due to the strict legal requirements for the supply of prescriptions we charge a $4.95 prescription handling fee for this service.

Alternatively, if you would like your prescription dispensed and delivered, we have partnered with Australia Post to offer guaranteed Express Next Day delivery* for $14.95.

If you do not complete your checkout before 10am, we will still do our best to dispatch your parcel that day and it should still get to you in 1-3 business days (depending on where you live in Australia). The delivery standards for Australia Post varies depending on your exact location.

For delivery times between specific points, or to track your parcel online please check here. 

All parcels will be delivered to the provided address and will require a signature on receipt. It is recommended to provide a work address for delivery if no one is home during business hours. 

Due to security issues, the parcel cannot be left unattended. Where no one is home to sign for the parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected during normal business hours.

Please note QuickScript is relying on a third party for delivery and these timetables and guidelines are based on reasonable expectations and experiences. Quickscript will not be liable for any loss or damage (including but not limited to consequential loss) resulting from a failure to deliver in accordance with these timetables.

*Guaranteed next business day delivery for orders placed before 10am within the Express Post delivery network only, dispatch from Brisbane. The Express Post network covers 80% of Australian business addresses, private addresses and post office boxes. If your item is for an address outside this network it won't be covered by our Next Day Guarantee.

Returns

Unfortunately, we cannot provide refunds on prescription medicines as the law prohibits their return once they have been dispensed. This is due to State Health regulations stipulating that general medicines and prescriptions, including any preparation that is taken orally cannot be returned or refunded. Once the product has left the pharmacy, the storage conditions of the product cannot be guaranteed and it is possible the product could be tampered with.

The doctor must make the final assessment before your order is confirmed, so completing the questionnaire and checkout process does not guarantee you will receive the prescription or medicine. If the doctor thinks that you need a face to face consultation, you will receive a full refund and we will advise you to attend your local practice, or if suitable, book an online Telehealth video conference appointment with a doctor through our website www.doctorsondemand.com.au

Refunds

Refunds, if applicable, will only be made using the online payment gateway to the card originally used for payment. Refunds may take up to five working days to appear on a card statement.