Legal - Doctors On Demand

You can find our legal policies and terms of service below for your information. If you need more details or have any enquiries, please contact our Privacy Officer regarding access to or correction of your information by any of the following methods:

Email: privacyofficer@vitura.com.au
Post: PO Box 6168 South Yarra VIC 3141

Use of the website www.doctorsondemand.com.au, our mobile applications and other mediums through which we facilitate the provision of the Services (together, our Platform) is subject to these terms of service (Terms) and all applicable laws. By accessing or using the Platform, or otherwise using our Services, you accept and agree to be bound by these Terms,  together with our privacy policy (Privacy Policy), in each case as varied from time to time.

Privacy Policy

Vitura Health Limited ABN 59 629 071 594 (Vitura), and its subsidiaries are located in Australia and subject to the Privacy Act 1988 (Privacy Act or the Act).

This Privacy Policy applies to the Vitura subsidiary, Doctors on Demand. A copy of this policy is available on the website located at https://www.doctorsondemand.com.au/ (the website).

This document sets out our policies for managing your personal information and is referred to as our Privacy Policy. We are committed to managing personal information in accordance with the Australian Privacy Principles (APPs). Where you access our services in Australia or via our websites, the privacy laws in Australia apply.

In this Privacy Policy, we and us refers to Vitura Health Limited and its subsidiaries (collectively referred to as Vitura) and you refers to any individual about whom we collect, use and store personal information in compliance with the law.

Personal information = Personal Data

Personal information is defined by the Privacy Act as information or an opinion about an identified individual or an individual who is readily identifiable.

About Vitura Health Limited

Vitura is an ASX listed company focussed on innovating the delivery of healthcare by building a centralised healthcare experience that connects and enhances each stage of the patient experience journey throughout their lifetime.

Vitura offers a range of services, including the sale and distribution of scheduled medicines and the provision of medical services including telehealth.

What information does Vitura collect about you?

The types of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:

your full name, email, postal address, and other contact details;
your age and/or date of birth;
next of kin, or carer;
where you are a patient of one of our clinics, medical history including notes, records, and past treatments;
details of products and services we have provided to you and/or that you have enquired about, and our response to you;
visitor IP addresses;
any additional personal information you provide to us, or authorise us to collect, as part of your interaction with Vitura.

We may also collect personal information from others who disclose your information in connection with the services that you request from us.

How and why does Vitura Health collect and use your personal information?

Vitura collects personal information reasonably necessary to carry out our business, to assess and manage our clients’ needs, and provide services including telehealth consultations and health services.

We may also collect information to fulfil administrative functions associated with these services, for example billing, entering into contracts with you and/or others and managing client relationships.

The purposes for which Vitura usually collects and uses personal information depends on the nature of your interaction with us, but may include:

enabling you to access and use our websites, associated applications and associated social media platforms;
to contact and communicate with you;
for internal record keeping and administrative purposes;
for analytics, market research and business development, including to operate and improve our websites, associated applications and associated social media platforms;
to run competitions, promotional activities and/or offer additional benefits to you;
for advertising and marketing, including to send you promotional information about our products and services and information that we consider may be of interest to you;
to comply with our legal obligations and resolve any disputes that we may have;
to provide you with medical consultation services;
responding to requests for information and other general inquiries; and
responding to complaints.

Vitura generally collects personal information directly from you. We may also collect personal information about you from other sources, for example:

Doctors on Demand partners with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement: https://learn.microsoft.com/en-us/clarity/setup-and-installation/privacy-disclosure

In addition to the above purposes, we may also process your personal information based on our legitimate interests in marketing, evaluating and developing our products and services as well as compiling statistics and analyses, and also for compliance with legal requirements or for determining or defending legal claims.

How we treat personal information that is also sensitive information

In limited circumstances, Vitura may collect information which is considered sensitive information. Sensitive information includes:

an individual’s racial or ethnic origin;
health information;
genetic information;and
biometric information that is to be used for certain purposes.

You can always decline to give Vitura any personal information we request, but that may mean we cannot provide you with some or all the services you have requested.

How does Vitura use or disclose your personal information?

We will only use or disclose your personal information to the service provider who is providing services to you. Subject to the Act, we do not disclose your personal information to others without your permission.

Use and disclosure for administration and management

Vitura may also use and disclose personal information for a range of administrative, management and operational purposes. This includes:

administering billing and payments and debt recovery;
planning, managing, monitoring and evaluating our services;
quality improvement activities;
statistical analysis and reporting;
training staff, contractors and other workers;
risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives);
responding to enquiries and complaints regarding our services; and
responding to subpoenas and other legal orders and obligations.

Vitura may use or disclose your personal information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out of receiving marketing material from us at any time.

You can opt-out by using the unsubscribe function in the relevant message or contacting our Privacy Officer using the contact details set out at the end of this privacy policy.

If you opt-out of receiving marketing material from us, Vitura may still contact you in relation to its ongoing relationship with you.

Other uses and disclosures

We may use and disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.

Cookies

We use cookies on our website. A cookie is a small text file that is stored in your internet browser and registers you as a user. We may collect personal data, such as your IP-address, browser history and information about your use of our website, including click behaviour.

Cookies can be used for the following purposes:

to improve the website’s user-friendliness and personalise the website for you.
to analyse the use of our website and collect visitor statistics.
to manage the website and enable use of the features relating to e-commerce.
to target advertising campaigns from us and others.

By using our website, you consent to our use of cookies.

Can you deal with Vitura anonymously?

You may visit our websites without identifying yourself where it is lawful and practicable (for example, when browsing). If we do not collect personal information about you, you may be unable to utilise our services. Any personal information you provide to us will be managed in accordance with this Privacy Policy.

How do we store your personal information?

Vitura stores all personal information using electronic record keeping methods in secure databases (including trusted third-party storage providers based in Australia and overseas). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.

Does Vitura disclose your personal information overseas?

We do not disclose your personal information to anyone overseas.

How can you access or seek correction of your personal information?

You are entitled to access your personal information held by Vitura on request. To request access to your personal information please contact our Privacy Officer using the contact details set out below.

You will not be charged for making a request to access your personal information.

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.

However, if you consider any personal information, we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.

We may decline your request to access or correct your personal information in certain circumstances in accordance with the APPs. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.

Complaint about the handling of your personal information?

You may contact Vitura at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.

You may make a complaint about privacy to the Privacy Officer at the contact details set out below.

The Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.

If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.

In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.

If you are not satisfied with our response to your complaint, or you consider that Vitura may have breached the APPs or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the OAIC website.

Changes to this privacy policy?

Vitura may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes.

How can you contact Vitura?

The contact details for Vitura are:

Vitura’s Privacy Officer

Email address: privacyofficer@vitura.com.au

This DoD Privacy Policy v0.1 was last updated August 2024

General Terms of Service

1. What is Doctors On Demand?

Doctors on Demand Pty Ltd, (Doctors on Demand, we, us, or our) operate an online platform to facilitate the treatment of people (Patients) and the provision of telehealth, healthcare and related services by Australian registered healthcare practitioners, including doctors, psychologists and dietitians (Healthcare Practitioners) via videoconference (together the Telehealth Services). Healthcare Practitioners offer the Telehealth Services via the Platform through the provision of online consultations (Consultations) with Patients by virtually examining and taking the medical history of the Patient via videoconference and other technologies, and without physically examining them or meeting them in person.

2. Not Medical or Healthcare Advice

You acknowledge and agree that we are not a medical or healthcare provider and are not liable for any medical or healthcare services, including the Telehealth Services, booked using the Platform except to the extent expressly provided by these Terms. All medical and healthcare related queries should be directed to a Healthcare Practitioner. We do not warrant or represent that any particular medication or treatment (including medication or treatment provided by a Healthcare Practitioner during a Consultation) is safe, appropriate or effective.

Information contained on the Platform (other than information provided by a Healthcare Practitioner during a Consultation) does not constitute medical or healthcare advice. Patients should not rely upon information on the Platform as a substitute for obtaining specific advice from a doctor or other qualified healthcare practitioner.

3. No Emergency Service

The services offered via the Platform are not suitable for serious medical conditions, medical emergencies or matters requiring immediate or urgent treatment (Emergencies). If you require treatment for a serious medical condition or require immediate or urgent medical assistance, you should contact emergency services on 000 or attend the nearest hospital emergency centre.

4. Not a substitute for ongoing medical care

The services offered via the Platform, including the Telehealth Services, are not intended to be a substitute for the ongoing involvement of your usual GP or other medical professional responsible for managing your day-to-day healthcare needs. Patients are encouraged to schedule follow-up visits with their primary physician to help facilitate proper holistic management of their healthcare requirements.

5. Accuracy of Patient Information and History

Like all healthcare services, the effectiveness of the Telehealth Services is dependent on complete and truthful answers to all questions asked to assess the appropriateness of treatments and medications for Patients. As a Patient (or guardian of a Patient, if applicable), you acknowledge and agree to: answer all questions asked; be accurate and fulsome in your answers; and report any new symptoms or worsening of condition that has occurred since your last Consultation.

6. Limitation of Liability and Indemnity

You acknowledge and agree that: we are not liable for your medical care, the medical care of a Patient or for any medical, healthcare or other advice (including prescriptions) given by a Healthcare Practitioner; to the maximum extent permitted by law, we shall not be liable for any direct, indirect, special, punitive, incidental, exemplary, contractual, or consequential damages, or any damages whatsoever of any kind, resulting from any loss arising out of or in any way connected with your use of the Platform; and to the maximum extent permitted by law, we are not liable for, and you indemnify us (and our related bodies corporate and their respective officers, employees and consultants) against any and all claims, actions, proceedings, losses, liabilities and expenses (including legal expenses on a full indemnity basis) in any way arising from or relating to: any treatment, advice or information provided during a Consultation and any other services provided by a Healthcare Practitioner to a Patient (including any medications prescribed by a Healthcare Practitioner and the quality or suitability of any services provided by a Healthcare Practitioner); any personal injury, mishap or death or any alleged or actual malpractice or negligence by any Healthcare Practitioner; your failure to answer any questions truthfully, or to provide any information requested by us or a Healthcare Practitioner; and your use of the Services offered by the Platform. EXCEPT AS EXPRESSLY STATED IN AN AGREEMENT BETWEEN YOU AND DOCTORS ON DEMAND, ALL CONTENT, SERVICES, PRODUCTS AND SOFTWARE PROVIDED ON THE PLATFORM ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. YOU ARE SOLELY RESPONSIBLE FOR THE APPROPRIATENESS OF THE PLATFORM, ITS CONTENT, AND THE PRODUCTS AND SERVICES OFFERED BY US ON THE PLATFORM FOR YOUR INTENDED APPLICATION AND USE. WE DO NOT WARRANT THAT THE PLATFORM, ITS CONTENT, OR THE PRODUCTS AND SERVICES OFFERED ON THE PLATFORM WILL MEET YOUR REQUIREMENTS. Nothing in these Terms or otherwise is intended to exclude or limit the operation of the Australian Consumer Law or any other laws implying terms, conditions or warranties into contracts for the supply of goods or services which cannot be excluded. Subject to this clause, and to the fullest extent permitted by law, all implied rights, remedies, guarantees, conditions and warranties are hereby excluded.

7. Regarding the use of the Site

The Platform offers a convenient service for Patients with straightforward, non-emergency medical needs to access medical advice via telehealth. By accessing the Platform, you acknowledge and agree that: you are at least 18 years of age and (one of) the Patient or their legal guardian, parent or health attorney. You will provide proof of identity with a driver’s license or other legal document if requested to do so; the Patient is not suffering dangerous or unusual symptoms (e.g. suddenly decreased or blurred vision, severe headaches, inexplicable pain or nausea, fainting spells, bleeding, numbness or tingling/pins and needles in any part of the body); the need for the Consultation is unconnected with an accident or injury, regardless of cause; the Patient does not suffer from multiple or serious chronic conditions and does not currently take multiple prescribed medications; the Patient does not require a prescription of any ‘schedule 8’ (narcotic) medicines or any medicines with the potential for abuse or addiction; you have completed the ‘Patient General Medical Questions’ completely and truthfully, and have not omitted information which is or may be relevant to the Patient’s care; we do not represent, warrant or guarantee the quality of any medical advice provided by a Healthcare Practitioner during a Consultation or otherwise; we do not guarantee that a Healthcare Practitioner will hold any additional qualification or specialist knowledge and we are not responsible for the manner in which a Consultation is conducted or the quality of any medical advice provided; if either you or the Patient are hard of hearing, you/they will have a hearing assistance device during the Consultation; you are responsible personally for the costs of the Consultation in accordance with these Terms; if, during a Consultation, a Healthcare Practitioner considers that the Patient needs further treatment or examination, you will seek that as soon as possible (and that neither we, nor the Healthcare Practitioner, are responsible for following-up Patients); any medication or other treatment prescribed by a Doctor will be solely for the Patient’s own personal use and you will not allow any other person to take medication that has been prescribed to a Patient; you will not share your Platform username and password with anyone and will take all reasonable steps to ensure that a third party does not gain access to your account; we reserve the right to cancel your registration on the Platform without notice at our sole discretion; if a Healthcare Practitioner prescribes medication or a treatment for a Patient, and the Patient suffers from any noticeable side-effects, you will notify us immediately so that the Healthcare Practitioner can fulfil their duty of after-care; you will only use the Platform in good faith and for its intended purpose, and in compliance with Australian law; you will treat the personal information of others in accordance with the provisions of the Privacy Act 1988 (Cth) and all relevant privacy legislation; and you must not load or publish any material that contains any virus, trojan horse, worm or other programs that have an adverse effect on the Platform, or the hosting infrastructure.

8. Payments and Refunds

Payment options are displayed on the Platform. You agree to pay all fees or charges in accordance with these Terms and the fees and charges in effect at the time a fee or charge is due and payable. All fees and charges associated with a consultation are to be paid at the time of booking to confirm the appointment using the credit card provided and you agree that we are authorised to immediately process the payment at the time of booking. You will never be charged more than the agreed amount. The Consultation fee will be refunded if the Healthcare Practitioner cancels the appointment, or if there is a technological failure that prevents an effective Consultation between the Patient and the Healthcare Practitioner. Technological failure is assessed and logged by the Healthcare Practitioner. The Consultation fee is generally not refundable if you, as a Patient, cancel an appointment within 10 minutes prior to it starting or fail to attend at the scheduled time. Where you use our service to obtain a prescription, and request the prescription to be dispensed and delivered through one our partner pharmacies, you will be required to pay Doctors on Demand for the Consultation, and to pay one of our partner pharmacies to dispense and deliver the prescription. We will collect both payments from you when you use the service, and pass on the payment to our partner pharmacy for the prescription and delivery. Dispensing of prescription medicines All prescriptions written after a Consultation are passed on by the Healthcare Practitioner either as an escript via SMS to you or directly to a Quality Care accredited Australian pharmacy. The Patient is always given a choice as to whether they wish their own local pharmacist to dispense a prescription. If the Patient does not express a preference, then a pharmacy allied with us may dispense the medication following the same guidelines as any other Quality Care pharmacy provider. All prescription medicines dispensed and delivered through our QuickScript service are sold, dispensed and delivered by our partner pharmacies, and not by Doctors on Demand. Doctors on Demand is not a pharmacy and does not dispense, sell or deliver prescription medications. Rather, our QuickScript service connects you with a partner pharmacy that stocks the relevant medication, and we collect payment for the medication and delivery on behalf of our partner pharmacies and transfer those funds to them.

9. Consultations and Availability of Doctors

We cannot guarantee that a Healthcare Practitioner assigned to take a Consultation will be available at the appointed time. However, if a Healthcare Practitioner is unavailable, we will endeavour to source an alternate. We will notify you as soon as possible in the event that your Consultation is cancelled. We respect a Patient’s right to nominate their preference of Healthcare Practitioner (e.g. the gender of their Healthcare Practitioner or the ability to speak a language other than English) and if possible we will accommodate preferences, but whether or not we can do so is dictated by availability. The duration of each Consultation is up to 15 minutes. Neither we nor any other person guarantees that the Patient can be diagnosed and a treatment plan finalised within that time period. The Patient may end the Consultation at any time, however will be charged for a full 15 minute Consultation. A Healthcare Practitioner has full discretion to: interrupt or re-schedule a Consultation; discontinue a Consultation; or decline to treat you / the Patient, for any reason they consider reasonable. Complex medical problems may not be suitable for Consultations as they may require a longer time than 15 minutes. In most cases it will not be an option to extend your Consultation beyond the initial 15 minutes, however arrangements can be made with the Doctor to book a further appointment at another time if appropriate.

10. Dispensing of prescription medicines

All prescriptions written after a Consultation are passed on by the Healthcare Practitioner either as an escript via SMS to you or directly to a Quality Care accredited Australian pharmacy. The Patient is always given a choice as to whether they wish their own local pharmacist to dispense a prescription. If the Patient does not express a preference, then a pharmacy allied with us may dispense the medication following the same guidelines as any other Quality Care pharmacy provider.

11. Use of Communication Tools

How a Consultation is conducted (including any follow-up of a questionnaire received for a prescription) is up to the Healthcare Practitioner and may include WebRTC video, telephone or a combination of these things. Email, instant messaging and fax may not be used for Consultations. You will, however, be required to provide an email address in case the Healthcare Practitioner wishes to send paperwork to you or the Patient after the Consultation. Please note that no communications between a Healthcare Practitioner and a Patient is authorised outside of the allocated Consultation time without the prior written approval of the Healthcare Practitioner.

12. Reviews

We may, from time to time, invite you to submit a review of the Services to the Platform. You acknowledge that any content submitted by you on the Platform may be used in any manner we deem appropriate at our sole discretion. You agree that you will not at any time make any disparaging comments, or make or publish any statement or do any other thing which may tend materially to harm or prejudice our reputation or goodwill, including through the use of social media, web discussion groups, or other websites.

13. Intellectual Property Ownership

The Platform and its entire contents, features and functionality (including but not limited to all information, compilation, organization and display of the content, as well as all software, images, logos, video and audio), are the exclusive property of us and are protected by laws relating to intellectual property. Any intellectual property rights in any feedback that you provide us in relation to the Platform vests with us and shall remain our property. These Terms permit you to use the Platform for your personal, non-commercial use only. You must not access or use for any commercial purposes any part of the Platform or any services or materials available through the Platform.

14. Privacy Policy

We are required to comply with the obligations under the Privacy Act 1988 (Cth). We respect your right to privacy and have devoted considerable effort toward ensuring that your personal information is secure. We have developed a Privacy Policy to inform you about our privacy practices, which you can view here. We will only use your personal information in accordance with the terms of our Privacy Policy.

15. Amendments

We may change these Terms at any time without notification, and you agree that these changes will come into effect the next time you use the Platform. Your continued use of the Platform will constitute acceptance of the updated Terms. The latest version of these Terms will always be available at www.doctorsondemand.com.au/about-us/terms-of-service/

16. Governing Law

The laws of Queensland govern these Terms and each party irrevocably submits to the non-exclusive jurisdiction of the courts of Queensland and courts competent to hear appeals from those courts.

Video Consultations – Prescription Delivery and Refunds

To ensure your experience with Doctors on Demand is as simple and streamlined as possible, we provide eScripts via SMS for eligible Medicare card holders in order for your prescription to be dispensed and supplied from your preferred local pharmacy.

1. Prescription Delivery to Pharmacy

We understand it is important that you receive any prescription medicine the doctor has recommended as quickly as possible. In many cases it can be critical to the success of the treatment that you start taking it immediately. To ensure your experience with Doctors on Demand is as simple and streamlined as possible, we can send your eScript via SMS to your smartphone immediately following the Doctor consultation if you have an eligible Medicare card or Individual Health Identifier (IHI) number. You can present the SMS to your preferred local pharmacy for dispensing and supply. If you do not have a Medicare Card or IHI number, we can arrange for your prescription to be dispensed and supplied from your nominated local pharmacy.

2. Telehealth Consultation Refunds

The doctors we contract are all Australian registered and have been screened to ensure they provide the best in customer service and patient healthcare. They are committed to providing you with the greatest advice possible and just like your regular doctor do not offer refunds on their professional service. However, they are all fully insured in the unlikely event a medico-legal claim needs to be made. If in the doctor’s opinion you require a physical face to face consultation and your situation is not an emergency listed our “WHEN NOT TO USE” section of Our Services, they may refund your consultation fee at their individual discretion. Refunds, if applicable, will only be made using the online payment gateway to the card originally used for payment. Refunds may take up to five working days to appear on a card statement.

Refunds

Refunds, if applicable, will only be made using the online payment gateway to the card originally used for payment. Refunds may take up to five working days to appear on a card statement.

1. Consultation Refunds

The Doctors we contract are all Australian registered and have been screened to ensure they provide the best in customer service and patient healthcare. They are committed to providing you with the greatest advice possible and just like your regular doctor do not offer refunds on their professional service. However, they are all fully insured in the unlikely event a medico-legal claim needs to be made. If in the doctor’s opinion you require a physical face to face consultation, they may refund your consultation fee at their individual discretion.

2. Online Medications – Home Delivery Refunds

Unfortunately, we cannot provide refunds on prescription medicines as the law prohibits their return once they have been dispensed. This is due to State Health regulations, general medicines and prescriptions including any preparation that is taken orally cannot be returned or refunded. Once the product has left the pharmacy, the storage conditions of the product cannot be guaranteed, and it is possible the product could be tampered with.

Patient Responsibility Agreement

By continuing with this consultation I am affirming and truthfully stating, as if I was under oath, the following:

I am an adult of sound mind and judgement and at least 18 years of age. In the case of a patient being under the age of eighteen (18) years, a parent or guardian must accept this agreement and must be present at all consultations.
The medication(s) and prescription(s) that I am requesting are entirely for my own personal medical needs only. The medication(s) and prescription(s) requested are required for my condition and will not be used to sell onto any third party or used to stockpile an excess of medication beyond what is an adequate supply.
I, the patient, have recently undergone an examination with a registered medical practitioner who has evaluated my current condition and past medical history and deemed this to be to a satisfactory level. I can also affirm that my doctor is available for further consultation if the need arises and I agree to immediately contact my doctor for any necessary check-up, care or intervention in the event that I should experience any side effects or complications or have any questions in respect of the medication(s). I accept that the prescribing doctor or an appointed representative of QuickScript may contact me for any reason whatsoever even if I have not requested them to do so.
I confirm that I have been informed by an appropriately trained health care professional and fully understand the benefits, possible side effects and risks of the prescription medicine(s) I may request. I have also studied written or internet materials on these treatments including various links and websites that offer in-depth material on the subject.
I also affirm that I have used the medication(s) I am requesting under a doctor’s supervision and that their use was safe and free from side effects. I also state that I have been advised by my examining doctor that the use of the medication(s) is not contraindicated for me and is appropriate for my personal medical needs.
By completing this consultation, I am requesting that an Australian registered doctor act only in an adjunct capacity to my examining general practitioner. I do not wish for this prescribing doctor to replace my regular doctor.
I agree to immediately contact a doctor for any necessary medical intervention should a complication or side effect manifest whilst using the medication(s) or at any time thereafter. Before taking any other new medicines, I agree to first obtaining approval from a registered medical practitioner or pharmacist and take full responsibility for doing so.
I affirm that all the questions answered in the consultation have been done so honestly and to the best of my knowledge, in the same way I would answer a ‘face-to-face’ consultation with my regular doctor. I understand that full disclosure is essential in maintaining my personal safety for the requested medication(s). I will without fail adhere to this condition of disclosure at all times.
As a further affirmation of the previous point, I have openly disclosed all information regarding my medical history that may be relevant. I have in no way omitted or misrepresented any information during the consultation process.
I fully understand that there are risks as well as benefits associated with and to the use of any medication or treatment(s). I have not been forced to undergo treatments and or medications that I have or may request and do so out of my own free will.
If requesting anti-hypertensive medication, I agree to monitor my blood pressure on a regular basis and consult my examining doctor immediately if my blood pressure is higher than 140/90 (if the top number is greater than 140 or the bottom number is greater than 90).
I am permitted by law to use the credit card used to purchase the medication(s) or treatment, if my request is approved.
I agree that by proceeding with this request for the chosen medication(s), I am voluntarily agreeing to all of the above mentioned points. I understand that by continuing, I irrevocably bind myself to the terms and conditions contained herein.

Our Privacy Collection Notice

Doctors On Demand Pty Ltd (ACN 163 312 570) is collecting your personal and health information through registration and delivery of our services, for the purpose of providing telehealth consultations to you through our telehealth platform (Platform). If you do not provide your personal information, we are unable to provide our services to you. We otherwise use, disclose and handle your personal information in accordance with our Privacy Policy. Our Privacy Policy also contains information regarding how to opt-out of marketing communications from us, the contact details of our privacy officer and how you can seek access to and correct your personal information or raise a privacy concern with us.