Trusted 24/7 video healthcare consults

We care about our customers, so we wanted to make it as easy as possible to get medical advice for yourself and your loved ones whenever you need it. That is why we have partnered with Doctors on Demand, a telehealth service that provides online access to Australian registered doctors, accessible 24/7 – wherever you are.

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Australian-Registered Practitioners

Online doctor appointments available 24/7 – wherever you are

Our patients choose Doctors on Demand for a wide variety of reasons, ranging from managing chronic conditions, to addressing specific concerns – or simply because they need a prescription or referral. They’re open every day, 24 hours a day – including public holidays – because they know the need for medical advice doesn’t always happen during conventional practice hours.

On-Demand or by Appointment

Australia-wide access to qualified practitioners at any time

Doctors on Demand provides a convenient and secure system for you to see a doctor from the comfort of your own home, or on the go with your smart device. You can have a video call on-demand by joining the queue for the next available doctor, or schedule an appointment at a time that suits you. Choose from over 150 doctors with a wide range of qualifications and experiences, and 31 languages spoken, to find the right fit for you.

Doctors Online

Available services

Standard Appointment
Speak with an online doctor about a general health concern or query, diagnoses, or monitoring – from preventative care to chronic conditions, medical certificates to referrals, practitioners are available 24/7 for your primary care needs.
$55 business hours, $85 after hours

Benefits

Why choose Doctors on Demand?

Healthcare anytime, anywhere

Speak with an online doctor no matter where you are, or what the time is. Doctors on Demand provides accessible, convenient and effective healthcare Australia-wide. From preventative care to chronic conditions, medical certificates to referrals, practitioners are available 24/7 for your primary care needs.

Safety & quality is our priority

All Doctors on Demand practitioners are registered in Australia by the Australian Health Practitioner Regulation Agency (AHPRA) for a minimum of 3 years. Safety is their priority – and ours. 

You’re in control

Consult with a practitioner on demand by joining the queue for the next available doctor, or schedule an appointment at a time that suits you. Easily access and manage your appointments & documents via your own personalised patient dashboard.

Highly rated by 600,000+ patients

Doctors on Demand maintains a 4.8/5 star average doctor experience rating across all their consults, catering to over 600,000 patients of all ages & genders, living in all States & Territories across Australia.

Choice of Language

There are 31 doctor languages available on the platform, reflecting the diverse backgrounds of our patients and employees.

Choice of Gender

With a choice of practitioner gender, patients can find the right doctor for them.

Real-time Private Consults

Hassle-free video integration, no software downloads needed. Speak to a doctor on-demand or by appointment.

Around-the-Clock Care

Consultations with Australian-registered doctors conducted seamlessly via a smart device, 24 hours a day, 7 days a week.

Safeguarding your data

Secure & compliant platform

As part of a listed organisation (ASX:VIT), you can be assured that Doctors on Demand treats Governance, Risk & Compliance the way you would want. As an endorsement, they are trusted by the largest insurers in Australia to provide personalised, clinically safe, and private healthcare. We do not share your personal data with Doctors on Demand, and they only share your deidentified details with us for billing or reporting purposes.

Frequently Asked Questions

Everything you need to know

Are your doctors registered in Australia?

All doctors consulting for Doctors on Demand are registered in Australia by the Australian Health Practitioner Regulation Agency (AHPRA). All doctors are fully insured.

Do I have a choice of female or male doctors?

Yes. You can request a female or male doctor. (Please note this request is subject to availability and is not guaranteed).

Is my online doctor appointment covered by Medicare?

For all consults, except where clearly specified, we are private fee only.  In July 2020 the Government announced changes to Medicare rebates for telehealth; That is, if we have not seen a patient face-to-face within the previous 12 months we will not be able to offer Medicare rebates for most of our services. Being a fully online service, we are wholly unable to meet this criteria.

Please note – the face-to-face requirement does not apply to:

  • mental health services

We do offer Medicare eligible services for mental health. Book an appointment online.

See our pricing page for more information on what your private fee appointment will cost.

Can international tourists use this service?

International tourists can use our service as long as they are in Australia at the time of their appointment.

Your dedicated care team

We’re here to provide support at every step of your health journey.