Trusted 24/7 video healthcare consults

We care about our members, so we wanted to make it as easy as possible to get medical advice for yourself and your loved ones whenever you need it. That is why we have partnered with Doctors on Demand, a telehealth service that provides online access to Australian registered doctors, accessible 24/7 – wherever you are.

4.77
Based on 221,377 reviews

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Australian-Registered Practitioners

Online doctor appointments available 24/7 – wherever you are

Patients choose Doctors on Demand for a wide variety of reasons, ranging from managing chronic conditions like diabetes and high blood pressure, to addressing specific concerns such as hair loss and acne – or simply because they need a medical certificate, prescription or referral. They’re open 24 hours a day, every day – including public holidays – because they know illness and injury don’t follow conventional practice hours.

On-Demand or by Appointment

Australia-wide access to qualified practitioners at any time

Doctors on Demand provides a convenient and secure system for you to see a doctor from the comfort of your own home, or on the go with your smart device. You can have a video call on-demand by joining the queue for the next available doctor, or schedule an appointment at a time that suits you. Choose from over 150 doctors with a wide range of qualifications and experiences, and 31 languages spoken, to find the right fit for you.

Doctors Online

Available services

Standard Appointment
Speak with an online doctor about a general health concern or query, diagnoses, or monitoring – from preventative care to chronic conditions, medical certificates to referrals, practitioners are available 24/7 for your primary care needs.
$55 business hours, $85 after hours
Quit Smoking
Speak to one of our doctors to discuss your options to quit smoking, which may include prescribed smoking cessation products. Where prescriptions are provided you can get them conveniently sent to your phone or delivered to your door.
From $19.90 business hours
Mental Health
Consult with a mental health trained doctor to discuss your mental health concerns, and request a Mental Health Treatment Plan. This is a rebated service for Medicare card holders.
From $19.80 out of pocket
Weight Loss
Our doctors will assess your health and factors contributing to weight gain, including underlying conditions, and help develop weight loss and healthy lifestyle strategies, treatments, and support services.
From $55 business hours

Conditions we treat

Speak to a doctor about:

Women’s Health
Men’s Health
Mental Health
Cystitis
Incontinence
Weight Loss
Diabetes
Indigestion
Acne
Erectile Dysfunction
Male Hair Loss
Asthma
Gout
Migraines
Benign Prostatic Hyperplasia
Hayfever and Allergies
Osteoporosis
Contraception
High Blood Pressure
Pain
COVID-19
High Cholesterol

Benefits

Why choose Doctors on Demand?

Healthcare anytime, anywhere

Speak with an online doctor no matter where you are, or what the time is. Doctors on Demand provides accessible, convenient and effective healthcare Australia-wide. From preventative care to chronic conditions, medical certificates to referrals, practitioners are available 24/7 for your primary care needs.

Safety & quality is our priority

All Doctors on Demand practitioners are registered in Australia by the Australian Health Practitioner Regulation Agency (AHPRA) for a minimum of 3 years. Safety is their priority – and ours. 

You’re in control

Consult with a practitioner on demand by joining the queue for the next available doctor, or schedule an appointment at a time that suits you. Easily access and manage your appointments & documents via your own personalised patient dashboard.

Highly rated by 600,000+ patients

Doctors on Demand maintains a 4.8/5 star average doctor experience rating across all their consults, catering to over 600,000 patients of all ages & genders, living in all States & Territories across Australia.

Choice of Language

There are 31 doctor languages available on the platform, reflecting the diverse backgrounds of our patients and employees.

Choice of Gender

With a choice of practitioner gender, patients can find the right doctor for them.

Real-time Private Consults

Hassle-free video integration, no software downloads needed. Speak to a doctor on-demand or by appointment.

Around-the-Clock Care

Consultations with Australian-registered doctors conducted seamlessly via a smart device, 24 hours a day, 7 days a week.

Safeguarding your data

Secure & compliant platform

As part of a listed organisation (ASX:VIT), you can be assured that Doctors on Demand treats Governance, Risk & Compliance the way you would want. As an endorsement, they are trusted by the largest insurers in Australia to provide personalised, clinically safe, and private healthcare. We do not share your personal data with Doctors on Demand, and they only share your deidentified details with us for billing or reporting purposes.

Frequently Asked Questions

Everything you need to know

Are your doctors registered in Australia?

All doctors consulting for Doctors on Demand are registered in Australia by the Australian Health Practitioner Regulation Agency (AHPRA). All doctors are fully insured.

Can international tourists use this service?

International tourists can use our service as long as they are in Australia at the time of their appointment.

Are Doctors on Demand available for video appointments on public holidays?

We are open on all public holidays.

Please note that after-hours pricing will apply on national public holidays only.

National Public Holiday Dates

New Year’s DayObserved annually on 1st January
Australia DayObserved annually on 26 January
Good FridayObserved annually the Friday before Easter Sunday
Easter MondayObserved annually the Monday after Easter Sunday
ANZAC DayObserved annually on 25th April
Christmas DayObserved annually on 25th December
Boxing DayObserved annually on 26th December

Source: https://www.fairwork.gov.au/employment-conditions/public-holidays

Your dedicated care team

We’re here to provide support at every step of your health journey.