Health News
5 Benefits of Using an Online Psychology Service for Mental Health Support
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24/7 online doctors
Access doctors at home day and night
Easily connect with Australian-registered doctors at home. Using your smart device, connect with our online doctors and avoid the hassle of travel. We provide around-the-clock online medical support and advice, even on public holidays.
Our telehealth doctors offer after hours healthcare, without the added expense of in-home visits; no unexpected costs. We provide a professional and convenient way to access the health care you need, 24/7.
Online doctor home service
Telehealth appointments
We offer 24/7 health care, ensuring you can access telehealth appointments any time of the day, and on public holidays; without the extra cost of after-hours home visits.
Our online doctor service provides accessible, high-quality medical care for those who have trouble reaching local GPs due to distance or limited practice hours. Connecting with our online doctors at home allows you to enjoy convenient virtual appointments that fit your schedule, all without the hassle of in-person visits.
Pricing
How much do appointments cost?
Business Hours Appointment $60*
Join the queue for the next available doctor, or schedule an appointment at a time that suits you.
After Hours Appointment $90*
Speak to a doctor no matter the time of day or night, even on weekends and public holidays.
How it works
A simple 4-step process
1
Request a doctor on-demand or by appointment
Join the queue for the next available doctor, or schedule an appointment.
2
Sign up or login
Enter or confirm your personal details so we know who you are and our doctor knows your current medical history.
3
Speak with your online doctor
Join the video call using your smartphone, tablet or computer and discuss your medical questions or concerns with your doctor.
4
Come back any time
Our doctors are here 24/7 for new appointments, or follow ups; including prescriptions, medical certificates, referrals & any general health needs.
Consult with an Australian-registered doctor at home.
Conditions We Treat
Providing consults for:
Frequently asked questions
Everything you need to know
Are your doctors registered in Australia?
All doctors consulting for Doctors on Demand are registered in Australia by the Australian Health Practitioner Regulation Agency (AHPRA). All doctors are fully insured.
How much will my appointment cost and how do I pay?
Doctors on Demand consultations are private fee services, except where Medicare rebates are indicated. You can view our full pricing schedule via the table below.
| Appointment Type | Service Fee | Booking Fee* | GST | Medicare Rebate^ | Total Cost | |
|---|---|---|---|---|---|---|
| Standard Appointment – Business Hours Available from 8am to 6pm Monday to Friday. | $60.00 | $2.95 | – | – | $62.95 | Book Now |
| Standard Appointment – After Hours Available from 6pm to 8am Monday to Friday & all day Saturday, Sunday and National Public Holidays. | $90.00 | $2.95 | – | – | $92.95 | Book Now |
| Mental Health Care Plan Assessment (Medicare Card Required) A Medicare card is required to access rebates for this consult, and to obtain a Medicare subsidised Mental Health Treatment Plan (MHTP). We will lodge the claim for your consult immediately after your video consultation, however your out-of-pocket costs may depend on the outcome of your appointment, and your eligibility as assessed by Medicare. Medicare rebates on this service range from $100.20 rebate ($19.80 out of pocket) where a MHTP is provided and $78.95 rebate ($41.05 out of pocket) where a MHTP is not provided. | $120.00 | – | – | $78.95 to $100.20 | $19.80 to $41.05 | Book Now |
| Mental Health Care Plan Review (Medicare Card Required) A Medicare card is required to access rebates for this consult. We will lodge the claim for your consult immediately after your video consultation, however your eligibility will be assessed by Medicare. The applicable rebate is $78.95 rebate ($41.05 out of pocket). | $120.00 | – | – | $78.95 | $41.05 | Book Now |
| Private Fee Mental Health Consultation If you don’t nave a Medicare card, you Will not be eligible for a bulk billed assessment or a Medicare subsidised Mental Health Treatment Plan (MHTP). A private fee per appointment will apply to speak with a mental health trained Doctor about any other mental health concerns. | $120.00 | – | – | – | $120.00 | Book Now |
| Smoking Cessation Available from 8am to 6pm Monday to Friday. | $19.90 | – | – | – | $19.90 | Book Now |
| QuickScript Repeat Prescriptions Available 24/7. | $19.90 | – | – | – | $19.90 | Book Now |
| Preparation of Medical Reports Medical reports regarding a patient’s treatment and/or condition requested by patients, and/or third parties with a patient’s consent. | $120.00 | – | $12.00 | – | $132.00 | Contact Us |
| Provision of Medical Records Access to full medical records maintained by Doctors on Demand requested by patients, and/or third parties with a patient’s consent | $25.00 | – | $2.50 | – | $27.50 | Contact Us |
In July 2020 the Government announced changes to Medicare rebates for telehealth; That is, if we have not seen a patient face-to-face within the previous 12 months we will not be able to offer Medicare rebates for most of our services. Being a fully online service, we are wholly unable to meet this criteria.
Please note – the face-to-face requirement does not apply to:
- mental health services
We do offer a Medicare eligible service in this area.
If you have a benefit code provided by your Insurer or Employer, simply enter your code in the ‘Redeem a Benefit’ section when making your appointment to access your services for reduced or no fees.
*We build and maintain our own virtual health platform so we can ensure we have the best tools available for both clinical and patient experience. A booking fee of $2.95 per appointment supports investment in our technology and the development of new healthcare services.
^Your out-of-pocket costs may depend on the outcome of your appointment, and your eligibility as assessed by Medicare.
Is my online doctor appointment covered by Medicare?
For all consults, except where clearly specified, we are private fee only. In July 2020 the Government announced changes to Medicare rebates for telehealth; That is, if we have not seen a patient face-to-face within the previous 12 months we will not be able to offer Medicare rebates for most of our services. Being a fully online service, we are wholly unable to meet this criteria.
Please note – the face-to-face requirement does not apply to:
- mental health services
We do offer Medicare eligible services for mental health. Book an appointment online.
See our pricing page for more information on what your private fee appointment will cost.
What types of prescriptions can be managed via telehealth?
Telehealth is a good option for managing many types of medical prescriptions. Our patients see us for a variety of online prescriptions, from contraception through to erectile dysfunction, and for conditions ranging from high blood pressure to asthma & allergies. Approval of a medication request, and any repeat prescriptions, are at the doctor’s discretion. Some medications should be prescribed by one prescriber who has overall management of your condition. Schedule 4 drugs which have the potential to cause harm or be misused such as benzodiazepines, duromine, zolpidem, zopiclone, quetiapine and high strength codeine are not routinely prescribed and should be sourced from your regular GP. No schedule 8 controlled drug medication or drugs of addiction will be prescribed via our telehealth services.
Need an online prescription? Get started here.
Online doctors
Convenient telehealth doctors available 24/7
Our at home doctors are available 24/7, giving you access to expert medical care day and night. No need to wait for your local GP to open, book a telehealth appointment on-demand or at a time that suits you.
Our telehealth doctors are available 24 hours a day, 7 days a week to provide healthcare for you and your loved ones.
Telehealth offers the convenience of accessible, online healthcare without having to visit a doctor in-person. If you are experiencing an emergency go to your nearest hospital or call triple zero (000).
Book an at-home telehealth appointment, day or night.