Telehealth News
What are Telehealth Prescriptions?
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Doctor Appointments 24/7
New prescriptions
If you’re not currently taking a medication you’ll need to speak to a doctor about a new prescription. A standard consult is required to discuss your health history and options, as well as the safety and suitability of any new treatments. Our video consults give you direct access to a qualified practitioner, whenever you need them, wherever you are – so you can get your medications as soon as possible.
Quickscript
Repeat prescriptions
Accessing the medications you need regularly has never been simpler. Our QuickScript service offers shorter appointments at a lower price for eligible repeat prescriptions. With over 300+ eligible medications available, you can skip the trip to request your usual prescription sent to your phone or delivered to your door. Alternatively, you can still have a standard consultation with a doctor if you need additional time to discuss your needs or ask questions, or if your regular medication isn’t available via the QuickScript service.
Pricing
How much do appointments cost?
Business Hours Appointment $60*
Join the queue for the next available doctor, or schedule an appointment at a time that suits you.
After Hours Appointment $90*
Speak to a doctor no matter the time of day or night, even on weekends and public holidays.
QuickScript $19.90
QuickScript is for eligible repeat prescriptions only. A Medicare card or IHI number is required to access this service.
How it works
A simple 4-step process
1
Choose a service
You’ll need a standard appointment for a new prescription, or you can use our QuickScript service for eligible repeat prescriptions.
2
Sign up or login
Enter or confirm your personal details so we know who you are, and the doctor knows your current medical history.
3
Speak with your doctor about a prescription
Discuss your prescription with a doctor via video for a new prescription, or phone for a repeat prescription.
4
Access your medications
If prescribed, you’ll get an eScript by email or SMS. With QuickScript, medications can be delivered to your door.
Consult with an Australian-registered doctor about your prescription.
Conditions we treat
Providing prescriptions for:
Frequently asked questions
Everything you need to know
What types of prescriptions can be managed via telehealth?
Telehealth is a good option for managing many types of medical prescriptions. Our patients see us for a variety of online prescriptions, from contraception through to erectile dysfunction, and for conditions ranging from high blood pressure to asthma & allergies. Approval of a medication request, and any repeat prescriptions, are at the doctor’s discretion. Some medications should be prescribed by one prescriber who has overall management of your condition. Schedule 4 drugs which have the potential to cause harm or be misused such as benzodiazepines, duromine, zolpidem, zopiclone, quetiapine and high strength codeine are not routinely prescribed and should be sourced from your regular GP. No schedule 8 controlled drug medication or drugs of addiction will be prescribed via our telehealth services.
Need an online prescription? Get started here.
Are online prescriptions legal?
Speaking to a telehealth doctor to obtain an online prescription is legal in Australia. The Australian Government changed legislation in 2019 to make electronic prescribing of PBS medicines legal nationwide. States and territories have also made changes to their legal frameworks to allow for electronic prescriptions. Electronic prescriptions, also known as eScripts, are now a highly common and convenient option that removes the need for a physical paper prescription. The same regulations for prescribing and supplying medicines exist for both paper and electronic prescriptions. Clinicians are required to adhere to the National Health Act 1953 and relevant State or Territory regulations when prescribing and supplying medicines using an electronic prescription.
Need an online prescription? Get started here.
Is it safe to get prescriptions online?
Requesting a new or repeat prescription online is a safe and convenient way to access many types of medical prescriptions. See our separate FAQ: “What types of prescriptions can be managed via telehealth?” for more information.
If your prescription request is approved, your doctor will issue you with an eScript which is transmitted from the doctor’s prescribing system to the prescription exchange service in an encrypted format (a private and secure way of sending information). The electronic prescription will not be able to be altered between the time of generation and dispensing, and your script can only be ‘unlocked’ by your pharmacist. The digital format can also help to reduce medication mistakes caused by poorly handwritten scripts.
If you ever need to buy your medicine online, always stick to trusted suppliers.
Need an online prescription? Get started here.
How does the online prescription process work?
It’s a simple 4-step process:
- Choose a service: You’ll need a standard appointment for a new prescription, or you can use our QuickScript service for eligible repeat prescriptions.
- Sign up or login: Enter or confirm your personal details so we know who you are, and the doctor knows your current medical history.
- Speak with your doctor about a prescription: Discuss your prescription with a doctor via video for a new prescription, or phone for a repeat prescription.
- Access your medications: If prescribed, you’ll get an eScript by email or SMS. With QuickScript, medications can be delivered to your door.
Need an online prescription? Get started here.
What happens in a QuickScript appointment?
It’s a simple 4-step process:
- Request a call-back: Choose the ‘repeat prescription’ option in the menu to get started with your script request.
- Sign up or login: Enter or confirm your personal details so we know who you are, and the doctor knows your current medical history.
- Speak with your doctor about a prescription: To ensure we reach you keep your phone close by & ensure that it is switched off silent mode, and be prepared to answer a call from an unrecognised number. If you missed the call, keep an eye out for a message with instructions on how to reconnect with your doctor.
- Access your medications: If prescribed, you can opt to get an eScript for pickup at your preferred pharmacy, or get your medications delivered to your door.
Need a repeat prescription? Get started here.
How much does a QuickScript repeat prescription appointment cost?
Our QuickScript service costs $19.90 to speak with a doctor about your prescription. QuickScript is for eligible repeat prescriptions only. A Medicare card or IHI number is required to access this service. Please note, there may be additional out-of-pocket costs for things associated with your appointment, like medications and delivery fees where applicable.
How long does it take to receive my medication after obtaining an online prescription?
If prescribed, you can opt to get an eScript as an SMS to your phone or email for pickup at your preferred pharmacy, or get your medications delivered to your door.
Delivery orders received before 2.30pm will be delivered to metro areas (including interstate) by the next day. If you’re in a regional area, it will normally take 1-2 days, and 2-3 days for rural areas.
Please note: The delivery timeframes listed are estimates only, not guarantees and do not include delays from our couriers.
What next?
Come back for review or repeats
We’re here to help you manage your new and repeat prescriptions online, anytime. If you’re a patient with a chronic condition we’ll request that you see your face-to-face GP every 12 months, and all patients should have their blood pressure taken annually.
Online prescriptions are a convenient, accessible, and efficient way to access your medications.
Approval of a medication request, and any repeat prescriptions, are at the doctor’s discretion.
Skip the trip to request your prescription.