Frequently Asked Questions

Please contact us at info@doctorsondemand.com.au and we will follow up directly for you.

A signature is required on delivery of your medications, so we cannot deliver to a PO Box or Parcel Locker at this stage.

Postage of your medications to your home is available via our QuickScript and Quit Smoking services. It costs $12.95.

We don’t offer a same day delivery option at this stage, however our next day delivery service means you should still receive your medications quickly. Orders received before 2.30pm will be delivered to metro areas (including interstate) by the next day. If you’re in a regional area, it will normally take 1-2 days, and 2-3 days for rural areas.

Yes. Updates will be sent via email as soon as your package is scanned for shipping, and you will received regular updates as it progresses.

You can speak to one of our doctors about smoking cessation if you are over 18 years of age, and a regular smoker. Book online.

If you are under 18 and seeking advice about quitting smoking, you can make a standard appointment to speak with a doctor; read our related FAQ: ‘I am under 18, can I get a prescription for smoking cessation products?’.

For people who want to quit smoking, treatment includes:

• Combination of behavioural support and TGA-approved pharmacotherapy – first-line therapy (options are medicines that have been shown to be effective and safe and are licensed for smoking cessation. In Australia, these medicines include Nicotine Replacement Therapy, varenicline and sustained-release preparations of bupropion hydrochloride.)*
• For people who have failed to achieve smoking cessation with first-line therapy, your doctor may recommend nicotine vaping products in conjunction with behavioural support.

To ensure you receive the right treatments and help on your smoking cessation journey, speak to a doctor.

^{*Reference: The Royal Australian College of General Practitioners. Supporting smoking cessation: A guide for health professionals. 2nd edn.
East Melbourne, Vic: RACGP, 2019.}

Your doctor may recommend a variety of treatment options including Nicotine Replacement Therapy such as a nicotine e-cigarette. From 1 October 2021, consumers require a prescription for all purchases of nicotine vaping products, such as nicotine e-cigarettes, nicotine pods and liquid nicotine. Please discuss with your doctor the best product for your circumstances. The provision of a prescription is always within the consulting doctor’s discretion and Doctors on Demand does not influence the professional discretion of our consulting doctors. To ensure you receive the right treatments and help on your smoking cessation journey, speak to a doctor.

Smoking cessation, commonly known as quitting or stopping smoking, refers to the act of ending tobacco smoking.

Want to quit smoking? Get started here.

The best thing to do is to quit smoking entirely. The next best thing is to go through approved treatments, such as patches and gums – first-line treatment. For people who have failed to achieve smoking cessation with first-line therapy, your doctor may recommend alternative treatments in conjunction with behavioural support.

No – each person will need to speak to a doctor and receive advice specific to their condition.

It’s a simple 5-step process:

1. Request a doctor on-demand or by appointment: Choose the ‘quit smoking’ option to book a 15-minute video consult with a practitioner.
2. Sign up or login: Enter or confirm your personal details so we know who you are, and the doctor knows your current medical history.
3. Online doctor consult: You can tell your doctor about your experience with quitting smoking to date and what level of support you would like throughout your journey.
4. Access your medications: If prescribed, you can opt to get an eScript for pickup at your preferred pharmacy, or get your medications delivered to your door. Your doctor may also recommend over the counter pharmacy products for first line treatment.
5. Long-Term Planning: To help you reach your goals, we offer regular follow-up appointments, typically every 2 weeks to a month, to monitor your progress.

Want to quit smoking? Get started here.

You can speak to one of our doctors who can discuss your options to quit smoking. The provision of a prescription is within the professional discretion of the consulting doctor.

To ensure you receive the right treatments and help on your smoking cessation journey, speak to a doctor.

After your consultation, if a prescription is provided, you can choose to be directed to our Partner Pharmacy for online product purchase for home delivery. You can also take your prescription (e-script) to your preferred pharmacy if they have equivalent stock.

You can request to have your prescribed products delivered from our partner pharmacy to anywhere in Australia. A signature will be required for receipt to ensure you are the patient named on the prescription and over 18 years of age.

You may be able to claim your consult cost or medication on your private health insurance cover. Please make inquiries directly with your insurer. Please contact us if you require a detailed invoice for your insurance claim.

Quitting smoking is the best choice for your health.

The next best thing is to go through approved treatments like patches and gum, which can ease cravings. For people who have failed to achieve smoking cessation with first-line therapy, Talk to your doctor. They may recommend nicotine vaping products in conjunction with behavioural support.

E-cigarettes contain nicotine and other chemicals, and they are not without risk. The long-term health effects of e-cigarettes are not known. Smoking cessation products are not as safe as quitting completely. They are meant to help you transition off cigarettes, not replace them. You should speak to one of our doctors today about your options on how to quit smoking.

No – nicotine vaping products are a smoking cessation therapy for individuals seeking to quit smoking or continue to stay off cigarettes.

Consultations via our Quit Smoking program, and related prescriptions, will not be provided for persons under 18 years of age. If you are 17 years of age or less, and seeking doctor advice about smoking or vaping, you can still book a standard consult.

While you’re free to choose any pharmacy for your smoking cessation medications, we recommend our partner network for greater availability. Please call ahead to check stock. Alternatively, you can purchase directly from our website and have it shipped directly to your door. Go to your patient dashboard at any time.

Check the below list for more pharmacies in your area: