Online Prescriptions

Telehealth is a good option for managing many types of medical prescriptions. Our patients see us for a variety of online prescriptions, from contraception through to erectile dysfunction, and for conditions ranging from high blood pressure to asthma & allergies. Approval of a medication request, and any repeat prescriptions, are at the doctor’s discretion. Some medications should be prescribed by one prescriber who has overall management of your condition. Schedule 4 drugs which have the potential to cause harm or be misused such as benzodiazepines, duromine, zolpidem, zopiclone, quetiapine and high strength codeine are not routinely prescribed and should be sourced from your regular GP. No schedule 8 controlled drug medication or drugs of addiction will be prescribed via our telehealth services.

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Speaking to a telehealth doctor to obtain an online prescription is legal in Australia. The Australian Government changed legislation in 2019 to make electronic prescribing of PBS medicines legal nationwide. States and territories have also made changes to their legal frameworks to allow for electronic prescriptions. Electronic prescriptions, also known as eScripts, are now a highly common and convenient option that removes the need for a physical paper prescription. The same regulations for prescribing and supplying medicines exist for both paper and electronic prescriptions. Clinicians are required to adhere to the National Health Act 1953 and relevant State or Territory regulations when prescribing and supplying medicines using an electronic prescription.

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Requesting a new or repeat prescription online is a safe and convenient way to access many types of medical prescriptions. See our separate FAQ: “What types of prescriptions can be managed via telehealth?” for more information.

If your prescription request is approved, your doctor will issue you with an eScript which is transmitted from the doctor’s prescribing system to the prescription exchange service in an encrypted format (a private and secure way of sending information). The electronic prescription will not be able to be altered between the time of generation and dispensing, and your script can only be ‘unlocked’ by your pharmacist. The digital format can also help to reduce medication mistakes caused by poorly handwritten scripts.

If you ever need to buy your medicine online, always stick to trusted suppliers.

Need an online prescription? Get started here.

It’s a simple 4-step process:

1. Choose a service: You’ll need a standard appointment for a new prescription, or you can use our QuickScript service for eligible repeat prescriptions.
2. Sign up or login: Enter or confirm your personal details so we know who you are, and the doctor knows your current medical history.
3. Speak with your doctor about a prescription: Discuss your prescription with a doctor via video for a new prescription, or phone for a repeat prescription.
4. Access your medications: If prescribed, you’ll get an eScript by email or SMS. With QuickScript, medications can be delivered to your door.

Need an online prescription? Get started here.

It’s a simple 4-step process:

1. Request a call-back: Choose the ‘repeat prescription’ option in the menu to get started with your script request.
2. Sign up or login: Enter or confirm your personal details so we know who you are, and the doctor knows your current medical history.
3. Speak with your doctor about a prescription: To ensure we reach you keep your phone close by & ensure that it is switched off silent mode, and be prepared to answer a call from an unrecognised number. If you missed the call, keep an eye out for a message with instructions on how to reconnect with your doctor.
4. Access your medications: If prescribed, you can opt to get an eScript for pickup at your preferred pharmacy, or get your medications delivered to your door.

Need a repeat prescription? Get started here.

Our QuickScript service costs $19.90 to speak with a doctor about your prescription. QuickScript is for eligible repeat prescriptions only. A Medicare card or IHI number is required to access this service. Please note, there may be additional out-of-pocket costs for things associated with your appointment, like medications and delivery fees where applicable.

View our full pricing schedule here.

If prescribed, you can opt to get an eScript as an SMS to your phone or email for pickup at your preferred pharmacy, or get your medications delivered to your door.

Delivery orders received before 2.30pm will be delivered to metro areas (including interstate) by the next day. If you’re in a regional area, it will normally take 1-2 days, and 2-3 days for rural areas.

Please note: The delivery timeframes listed are estimates only, not guarantees and do not include delays from our couriers.