Telehealth News
What is Telehealth and How Does it Work?
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Science-backed nutrition program
The latest nutritional research with practical, easy-to-follow guidelines
With over a decade of research, the CSIRO Total Wellbeing Diet has proven effective for thousands of people. Their approach not only focuses on food but also on behaviour change, physical activity and mindful practices. The plan can be a good addition to support weight loss, or just to guide you in healthier habits. When you speak with one of our practitioners, they will discuss suitable weight loss or healthy lifestyle strategies with you, including related supports – just like this one.
DOCTORS ON DEMAND + CSIRO TOTAL WELLBEING DIET
We’re here now for a healthier you
It’s important to undertake a comprehensive assessment by a doctor to discuss your sleep, hormones, pre-existing physical or mental health conditions, family history, smoking status & lifestyle before starting a new program. Your doctor will provide individualised advice for improved health, and support you on your journey. The partnership between Doctors on Demand and CSIRO Total Wellbeing Diet is about extending your support network, and offering a credible and scientifically proven resource to further help you achieve your health & wellness goals.
Pricing
How much do appointments cost?
Business Hours Appointment $60*
Join the queue for the next available doctor, or schedule an appointment at a time that suits you.
After Hours Appointment $90*
Speak to a doctor no matter the time of day or night, even on weekends and public holidays.
CSIRO Total Wellbeing Diet $199
Includes meal plans, online group coaching sessions and the option to follow a condition-specific program for pre-diabetes/type 2 diabetes, high blood pressure, high cholesterol or joint pain. You’ll also receive a refund^ of your $199 fee if you adhere to the program.
How it works
Speak with a Doctor about weight management and nutrition
1
Book an appointment
Choose from a range of times to speak with an online doctor about your weight management.
2
Sign up or login
Enter or confirm you personal details so we know who you are and our doctor knows your current medical history.
3
Online doctor consult
You can tell your doctor about your experience with weight loss to date and what level of support you would like throughout your weight loss journey.
4
Long-term Planning
To help you reach your goals, we offer regular follow-up appointments, typically every 2 weeks to a month, to monitor your progress.
Start any new diet program by speaking with a doctor.
Frequently asked questions
Everything you need to know
Are your doctors registered in Australia?
All doctors consulting for Doctors on Demand are registered in Australia by the Australian Health Practitioner Regulation Agency (AHPRA). All doctors are fully insured.
How much will my appointment cost and how do I pay?
Doctors on Demand consultations are private fee services, except where Medicare rebates are indicated. You can view our full pricing schedule via the table below.
| Appointment Type | Service Fee | Booking Fee* | GST | Medicare Rebate^ | Total Cost | |
|---|---|---|---|---|---|---|
| Standard Appointment – Business Hours Available from 8am to 6pm Monday to Friday. | $60.00 | $2.95 | – | – | $62.95 | Book Now |
| Standard Appointment – After Hours Available from 6pm to 8am Monday to Friday & all day Saturday, Sunday and National Public Holidays. | $90.00 | $2.95 | – | – | $92.95 | Book Now |
| Mental Health Care Plan Assessment (Medicare Card Required) A Medicare card is required to access rebates for this consult, and to obtain a Medicare subsidised Mental Health Treatment Plan (MHTP). We will lodge the claim for your consult immediately after your video consultation, however your out-of-pocket costs may depend on the outcome of your appointment, and your eligibility as assessed by Medicare. Medicare rebates on this service range from $100.20 rebate ($19.80 out of pocket) where a MHTP is provided and $78.95 rebate ($41.05 out of pocket) where a MHTP is not provided. | $120.00 | – | – | $78.95 to $100.20 | $19.80 to $41.05 | Book Now |
| Mental Health Care Plan Review (Medicare Card Required) A Medicare card is required to access rebates for this consult. We will lodge the claim for your consult immediately after your video consultation, however your eligibility will be assessed by Medicare. The applicable rebate is $78.95 rebate ($41.05 out of pocket). | $120.00 | – | – | $78.95 | $41.05 | Book Now |
| Private Fee Mental Health Consultation If you don’t nave a Medicare card, you Will not be eligible for a bulk billed assessment or a Medicare subsidised Mental Health Treatment Plan (MHTP). A private fee per appointment will apply to speak with a mental health trained Doctor about any other mental health concerns. | $120.00 | – | – | – | $120.00 | Book Now |
| Smoking Cessation Available from 8am to 6pm Monday to Friday. | $19.90 | – | – | – | $19.90 | Book Now |
| QuickScript Repeat Prescriptions Available 24/7. | $19.90 | – | – | – | $19.90 | Book Now |
| Preparation of Medical Reports Medical reports regarding a patient’s treatment and/or condition requested by patients, and/or third parties with a patient’s consent. | $120.00 | – | $12.00 | – | $132.00 | Contact Us |
| Provision of Medical Records Access to full medical records maintained by Doctors on Demand requested by patients, and/or third parties with a patient’s consent | $25.00 | – | $2.50 | – | $27.50 | Contact Us |
In July 2020 the Government announced changes to Medicare rebates for telehealth; That is, if we have not seen a patient face-to-face within the previous 12 months we will not be able to offer Medicare rebates for most of our services. Being a fully online service, we are wholly unable to meet this criteria.
Please note – the face-to-face requirement does not apply to:
- mental health services
We do offer a Medicare eligible service in this area.
If you have a benefit code provided by your Insurer or Employer, simply enter your code in the ‘Redeem a Benefit’ section when making your appointment to access your services for reduced or no fees.
*We build and maintain our own virtual health platform so we can ensure we have the best tools available for both clinical and patient experience. A booking fee of $2.95 per appointment supports investment in our technology and the development of new healthcare services.
^Your out-of-pocket costs may depend on the outcome of your appointment, and your eligibility as assessed by Medicare.
Is my online doctor appointment covered by Medicare?
For all consults, except where clearly specified, we are private fee only. In July 2020 the Government announced changes to Medicare rebates for telehealth; That is, if we have not seen a patient face-to-face within the previous 12 months we will not be able to offer Medicare rebates for most of our services. Being a fully online service, we are wholly unable to meet this criteria.
Please note – the face-to-face requirement does not apply to:
- mental health services
We do offer Medicare eligible services for mental health. Book an appointment online.
See our pricing page for more information on what your private fee appointment will cost.
Are Doctors on Demand available for video appointments on public holidays?
We are open on all public holidays.
Please note that after-hours pricing will apply on national public holidays only.
National Public Holiday Dates
| New Year’s Day | Observed annually on 1st January |
| Australia Day | Observed annually on 26 January |
| Good Friday | Observed annually the Friday before Easter Sunday |
| Easter Monday | Observed annually the Monday after Easter Sunday |
| ANZAC Day | Observed annually on 25th April |
| Christmas Day | Observed annually on 25th December |
| Boxing Day | Observed annually on 26th December |
Source: https://www.fairwork.gov.au/employment-conditions/public-holidays
What should I expect during a weight loss consult?
Your doctor will work with you to develop a treatment plan, if one is required. Generally you may discuss multicomponent lifestyle intervention – like a healthy eating plan, increased physical activity and support for behavioural change. Intensive interventions like medication, or bariatric surgery, can help some people. The use of intensive interventions takes your individual situation into account and may require referral to other healthcare professionals.
Can I claim for weight loss treatment through my private health insurance?
You may be able to claim your telehealth video appointment on your private health insurance cover. Please make inquiries directly with your insurer. Please contact us if you require a detailed invoice for your insurance claim.
What Next?
Health is more than a number on the scale.
The causes of weight gain could include inherited biological factors, your social, political and economic environment, as well as individual lifestyle factors and habits. A tailored strategy will focus on improved health as well as weight loss, and should be supported by your Doctor.
Talk to your doctor about the Total Wellbeing Diet – an eating program informed by CSIRO research
If you are not satisfied with your body and are developing unhealthy habits, resources like The Butterfly Foundation can help you improve the relationship you have with your body and appearance. You can also book a consult with a doctor to discuss options for mental health treatment.
Speak with an online doctor about your health and wellness journey.