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Australian-Registered Practitioners
Online doctor appointments available 24/7 – wherever you are
Patients choose Doctors on Demand for a wide variety of reasons, ranging from managing chronic conditions like diabetes and high blood pressure, to addressing specific concerns such as hair loss and acne – or simply because they need a medical certificate, prescription or referral. They’re open 24 hours a day, every day – including public holidays – because they know illness and injury don’t adhere to conventional practice hours.
On-Demand or by Appointment
Australia-wide access to qualified practitioners at any time
Doctors on Demand provides a convenient and secure system for you to see a doctor from the comfort of your hotel room, or on the go with your smart device. You can have a video call on-demand by joining the queue for the next available doctor, or schedule an appointment at a time that suits you. Choose from over 150 doctors with a wide range of qualifications and experiences, and 31 languages spoken, to find the right fit for you.
Doctors Online
Available services
Conditions we treat
Speak to a doctor about:
There are 31 doctor languages available on the platform, reflecting the diverse backgrounds of our patients and employees.
With a choice of practitioner gender, patients can find the right doctor for them.
Hassle-free video integration, no software downloads needed. Speak to a doctor on-demand or by appointment.
Consultations with Australian-registered doctors conducted seamlessly via a smart device, 24 hours a day, 7 days a week.
Safeguarding your data
Secure & compliant platform
As part of a listed organisation (ASX:VIT), you can be assured that Doctors on Demand treats Governance, Risk & Compliance the way you would want. As an endorsement, they are trusted by the largest insurers in Australia to provide personalised, clinically safe, and private healthcare. We do not share your personal data with Doctors on Demand, and they only share your deidentified details with us for billing or reporting purposes.
Frequently Asked Questions
Everything you need to know
Are your doctors registered in Australia?
All doctors consulting for Doctors on Demand are registered in Australia by the Australian Health Practitioner Regulation Agency (AHPRA). All doctors are fully insured.
Is my online doctor appointment covered by Medicare?
For all consults, except where clearly specified, we are private fee only. In July 2020 the Government announced changes to Medicare rebates for telehealth; That is, if we have not seen a patient face-to-face within the previous 12 months we will not be able to offer Medicare rebates for most of our services. Being a fully online service, we are wholly unable to meet this criteria.
Please note – the face-to-face requirement does not apply to:
- mental health services
We do offer Medicare eligible services for mental health. Book an appointment online.
See our pricing page for more information on what your private fee appointment will cost.
Can international tourists use this service?
International tourists can use our service as long as they are in Australia at the time of their appointment.
Are Doctors on Demand available for video appointments on public holidays?
We are open on all public holidays.
Please note that after-hours pricing will apply on national public holidays only.
National Public Holiday Dates
| New Year’s Day | Observed annually on 1st January |
| Australia Day | Observed annually on 26 January |
| Good Friday | Observed annually the Friday before Easter Sunday |
| Easter Monday | Observed annually the Monday after Easter Sunday |
| ANZAC Day | Observed annually on 25th April |
| Christmas Day | Observed annually on 25th December |
| Boxing Day | Observed annually on 26th December |
Source: https://www.fairwork.gov.au/employment-conditions/public-holidays
Is it safe to get prescriptions online?
Requesting a new or repeat prescription online is a safe and convenient way to access many types of medical prescriptions. See our separate FAQ: “What types of prescriptions can be managed via telehealth?” for more information.
If your prescription request is approved, your doctor will issue you with an eScript which is transmitted from the doctor’s prescribing system to the prescription exchange service in an encrypted format (a private and secure way of sending information). The electronic prescription will not be able to be altered between the time of generation and dispensing, and your script can only be ‘unlocked’ by your pharmacist. The digital format can also help to reduce medication mistakes caused by poorly handwritten scripts.
If you ever need to buy your medicine online, always stick to trusted suppliers.
Need an online prescription? Get started here.
Will there always be doctors available?
We have doctors available 24/7, 365 days a year. Doctor availability may vary, but appointments are usually available within an hour.
Do I have a choice of female or male doctors?
Yes. You can request a female or male doctor. (Please note this request is subject to availability and is not guaranteed).